Frequently Asked Questions

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What is your shipping policy?

Please allow 2-5 business days for your order to be processed before it ships. Once your order has shipped, you’ll receive tracking information by email.

 

How long does shipping take?

U.S. orders typically arrive within 7-10 business days after shipping. Delivery times may vary during holidays, sales, or new product launches.

 

Do you ship internationally?

Yes. International orders may take 3-4 weeks to arrive and may be subject to customs fees. WLDLYFE is not responsible for customs charges or delays once the package leaves the U.S.

 

Can I change or cancel my order? 

If you need to update or cancel an order, email info@wldlyfe.com as soon as possible with your order number and full name. Once an order has been processed or shipped, changes may not be possible.

 

What is your return policy?

All sales are final unless an item arrives damaged, defective, or incorrect. If there is an issue with your order, please contact us within 2 days of delivery with your order number, full name, and photos of the item.

 

What should I do if my item arrives damaged or incorrect?

Email info@wldlyfe.com within 2 days of receiving your order. Please include your order number, full name, and clear photos of the item so we can review the issue.

 

Where can I enter a promo code?

Promo codes can be entered at checkout before payment is completed. Only one promo code can be used per order.

 

Do you offer makeup services?

Yes. WLDLYFE offers makeup and creative services in select locations, including Atlanta, Miami, and Los Angeles. Visit the Services page to request a booking.

 

How do I contact WLDLYFE?

For order support, booking questions, or general inquiries, email info@wldlyfe.com. For appointments, text +1 (347) 593-4439.